Last updated: September 15, 2026

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At The Christ Art Collection, each artwork is carefully inspected and professionally prepared before shipment. As original works of art are unique pieces, we take particular care with their handling, packaging and delivery.

Damaged Artwork During Shipping

If an artwork arrives damaged, either partially or completely, due to the handling or transportation by the shipping company, please contact us as soon as possible.

To process a claim, we may request photographs or videos of:

• the artwork and the damage;

• the packaging, including any visible damage;

• the shipping label and package.

The damage must be reasonably demonstrable and attributable to the shipping process.

Once the case has been reviewed, we will determine the most appropriate solution.

If the artwork can be professionally restored, we will arrange for its restoration at no additional cost to the customer, including the necessary return and reshipping arrangements where applicable.

If the damage is permanent and the artwork cannot be satisfactorily restored, we will refund the amount paid for the artwork.

Returns

Because each artwork is an original and unique piece, returns are not generally accepted simply because the customer changes their mind or no longer wishes to purchase the artwork.

However, nothing in this policy affects any mandatory rights that consumers may have under applicable law.

If a return is exceptionally agreed upon, the artwork must be returned in its original condition and, whenever possible, in its original packaging. The customer may be responsible for the return shipping costs unless the return is due to damage, an error on our part, or another circumstance for which we are responsible.

Artwork Condition

Before shipment, every artwork is carefully inspected and documented.

Minor variations, natural characteristics of the materials, or subtle differences in texture, colour or surface that are inherent to an original handmade artwork are not considered defects.

Photographs displayed on the website may also vary slightly from the actual artwork depending on lighting, screen settings and photographic conditions.

Incorrect or Damaged Delivery

If you receive an artwork that is visibly damaged, please document the condition of the package and artwork before disposing of any packaging materials.

If the wrong artwork has been delivered, please contact us immediately. We will arrange the appropriate solution and, where applicable, the collection and replacement of the artwork at no additional cost.

Refunds

Where a refund is approved, it will normally be issued using the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

The refund will correspond to the amount actually paid for the artwork, in accordance with the circumstances of the return and applicable law.

Exchanges

Due to the unique nature of original artworks, we do not generally offer exchanges.

If an artwork is damaged during transportation, restoration or replacement will be considered before an exchange is offered.

Contact Us

If you have any questions regarding a return, refund or damaged artwork, please contact us at:

[YOUR EMAIL ADDRESS]

We are committed to handling each case carefully and individually, with particular attention to the preservation and integrity of every original artwork.